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Bounced e-mail

If the e-mail with your contract link bounces, this will almost always be because the e-mail address doesn't exist.

Before contacting Oneflow support, we recommend you check the following:

  • Web page URL and spelling
    The most common causes are either the wrong ending for the web page ("se/no/dk/", etc. instead of "com" or vice versa) or the name is spelled wrong.
  • Check the counterparty's e-mail
    Use the counterparty's e-mail from the contract and send them a regular e-mail from your inbox. If you get an error message in your inbox saying the e-mail is wrong, please contact your counterparty to double-check their address.
  • I've modified the counterparty's e-mail, but now I can't click "Send". Will my counterparty get the e-mail?
    Yes! The system will send the contract link automatically when you change the e-mail address to the valid one. However, you can also click Send reminder in the bottom right corner and send another message.

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