Submit a ticket
Welcome
Login

Troubleshooting

I get an installation error message "Oops! Something went wrong".

  • If you get the following message while installing your application, please make sure your Pipedrive and Oneflow accounts have admin rights. To check if your account has admin rights, follow the links below:
    Check the Oneflow account
    Check the Pipedrive account.
  • The message below indicates that one of the automated processes that are run during the application installation has failed. If this occurs, please reinstall the app. 


I have enabled the Pipedrive extension in Oneflow and clicked Integration setup, but I still cannot create contracts from my Pipedrive account. 

After enabling the Pipedrive extension in Oneflow and clicking Integration setup, you still need to install the Oneflow Contract Magic for Pipedrive application in your Pipedrive CRM before using the app. If this is your first time installing the app for your organization, please make sure your Pipedrive account has admin rights


To view  Oneflow contracts, you need to have the corresponding permission. If you don't have the relevant permissions for a specific contract, you will not be able to see the contract link in the Pipedrive deal. 


Note: Links to Oneflow contracts you create in Pipedrive will always be available to you.

I have created/deleted my contract, but it is still doesn't show/ shows up in my deal. 

Please press the Refresh data icon on the Oneflow app panel if this occurs. The system will fetch the data related to f the contract associated with the deal.



Also, make sure the Oneflow app panel is expanded. Click the Expand icon if it's collapsed.



How to check if I  have admin rights in the Oneflow web app?

To check if your Oneflow account has admin rights, log in to the Oneflow web app and click the avatar icon in the top-right part of the application.  

View the account role under your account name: 

  • Administrator: your account has admin rights

  • User: your account has user rights.

Note: If you need a Oneflow account with admin rights, please reach out to your organization's Oneflow administrator.

How to check if I have admin rights in Pipedrive? 

To check if your Pipedrive account has admin rights, log in to the Pipedrive web app and click the avatar icon in the top-right part of the application.

The following Oneflow features are available for non-admin users:

  • Tools and integrations

  • Workflow automation



In addition to the standard features, admin users will have access to: 

  • Company settings

  • Billing

  • Add more users


Note: If you need a Pipedrive account with admin rights, please reach out to your organization's Pipedrive administrator.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.