If you encounter any obstacles while using the add-in, follow the steps in this guide to get back on track.
Scenario:
There is a chance that the Oneflow add-in will not be displayed on the ribbon when you use Microsoft Word or PowerPoint after signing in to your Microsoft 365 account from another device or browser (i.e. a different device or a browser from the one you initially installed the add-in with).
For instance, if you installed the add-in for Microsoft Word or PowerPoint online with Chrome and then logged in using Safari, you may not see the add-in displayed in the ribbon.
Solutions:
Method 1:
- Click on the Add-ins icon on the Home tab to check if the Oneflow add-in is listed under My add-ins.
- Clicking on the add-in will add the Oneflow add-in to the ribbon.
For the Microsoft 365 desktop application on Mac:
- Go to Insert > Add-ins > My add-ins.
- Click on the Oneflow add-in, then click on Add. This will add the Oneflow add-in to the ribbon.
Method 2:
- Click on the Add-ins icon on the Home tab > click on More Add-ins.
- Search for the Oneflow add-in in the Office store, then click on Add. This will add the Oneflow add-in to the ribbon.
For the Microsoft 365 desktop application on Mac:
- Go to Insert > Add-ins > Store.
- Search for the Oneflow add-in in the Office store, then click on Add. This will add the Oneflow add-in to the ribbon.
Method 3:
- Go to the add-in's page on AppSource, then click Get it now.
Your previous settings and contract data will remain even if you install the Oneflow add-in again from the Office Store or AppSource.
Scenario:
If you recently created a new SharePoint site and added a document to it, there is a chance that the Oneflow add-in will not load initially.
This issue occurs as Microsoft requires additional time to update and synchronize the attributes of new sites added to SharePoint.
Solution:
- Try creating a Oneflow contract a few hours after you create your SharePoint site and document. The Oneflow add-in should then load without an error.
Scenario:
You will see an error window when trying to install the Oneflow add-in through the Office store using your corporate account. This happens when there are restrictions imposed through the Microsoft 365 admin center in your company’s administrator account.
Solution:
- In order to resolve this issue, you need to contact your administrator to grant you the necessary permissions to use the add-ins in the Office Store. You can read more about this here.
Scenario:
If you continuously keep clicking the add-in icon on the ribbon, you might see an error in the add-in which might include one of the below screens.
Solution:
- Reload the page in your web browser, and click on the Oneflow add-in once. The add-in will load momentarily. Please wait until the add-in’s content is loaded in the side panel.